Skill Inventory Matrix
Enabler for Internal Mobility Program
Records
| ID | Sector | Division | Department | Unit | Technical Skills |
|---|---|---|---|---|---|
| 4957 | Business Operations | Account Opening & Payment | Knowledge of SAMA’s regulatory requirements, KYC/AML frameworks, and biometric verification processes. | ||
| 4958 | Business Operations | Account Opening & Payment | Knowledge of domestic and international payment channels including SARIE, SWIFT, Mada, and SADAD. | ||
| 4959 | Business Operations | Account Opening & Payment | Knowledge of regulatory and compliance reporting formats required by SAMA and international bodies. | ||
| 4960 | Business Operations | Account Opening & Payment | Knowledge of reconciliation platforms and exception management workflows to ensure accuracy, identify mismatches, and resolve breakages in settlement cycles. | ||
| 4961 | Business Operations | Account Opening & Payment | Ability to identify and investigate suspicious transactions, manage chargebacks, and resolve disputes. | ||
| 4962 | Business Operations | Account Opening & Payment | Ability to initiate, validate, and monitor high-value fund transfers using SWIFT, RTGS, and related treasury payment systems. | ||
| 4963 | Business Operations | Account Opening & Payment | Ability to document, track, and resolve customer issues using CRM and case management systems to enhance onboarding and payment-related support. | ||
| 4964 | Business Operations | Account Opening & Payment | Ability to generate dashboards, perform reconciliation analysis, and deliver actionable insights using MS Excel, Power BI, and operational tools like Tanfeeth. | ||
| 4965 | Business Operations | Account Opening & Payment | Accounts Operations | Knowledge of operational workflows for onboarding, account maintenance, and closure across Retail and Corporate segments, including regulatory updates and internal governance protocols. | |
| 4966 | Business Operations | Account Opening & Payment | Accounts Operations | Knowledge of test case development, scenario validation, and defect tracking to support successful deployment of system enhancements and account services automation. | |
| 4967 | Business Operations | Account Opening & Payment | Accounts Operations | Knowledge of compliance requirements governing customer onboarding, account revalidation, and periodic KYC updates as per SAMA and internal standards. | |
| 4968 | Business Operations | Account Opening & Payment | Accounts Operations | Ability to design, document, and implement standard operating procedures, risk controls, and escalation mechanisms for all account-related activities. | |
| 4969 | Business Operations | Account Opening & Payment | Accounts Operations | Ability to translate business needs into clear, actionable Business Requirement Documents and Change Requests, ensuring alignment with functional specifications. | |
| 4970 | Business Operations | Account Opening & Payment | Accounts Operations | Ability to assess technical readiness for product rollouts, influence solution design, and contribute to deployment plans that ensure operational efficiency and scalability. | |
| 4971 | Business Operations | Account Opening & Payment | Accounts Operations | Ability to use platforms such as T24, CRM systems, and workflow engines. | |
| 4972 | Business Operations | Account Opening & Payment | Payments Operations | Knowledge of domestic (SADAD, SARIE, Mada) and international (SWIFT, RTGS) payment channels. | |
| 4973 | Business Operations | Account Opening & Payment | Payments Operations | Knowledge of regulatory reporting processes, audit readiness, and compliance requirements as per SAMA standards. | |
| 4974 | Business Operations | Account Opening & Payment | Payments Operations | Knowledge of managing risk reviews, audit observations, and defining corrective action plans aligned with departmental strategy and budget. | |
| 4975 | Business Operations | Account Opening & Payment | Payments Operations | Knowledge of business continuity protocols and disaster recovery (DR) operations. | |
| 4976 | Business Operations | Account Opening & Payment | Payments Operations | Ability to participate in the end-to-end lifecycle of new initiatives, from BRD drafting and demand validation to project go-live and operational deployment. | |
| 4977 | Business Operations | Account Opening & Payment | Payments Operations | Ability to design, enhance, and enforce policies and procedures related to payments. | |
| 4978 | Business Operations | Account Opening & Payment | Payments Operations | Ability to monitor reconciliation reports, resolve outstanding items, and ensure transactional integrity across multiple systems and stakeholders. | |
| 4979 | Business Operations | Account Opening & Payment | Payments Operations | Ability to use payment engines, CRM, reconciliation platforms, Excel, and MIS tools. | |
| 4980 | Business Operations | Account Opening & Payment | Other Settlement & Exception | Knowledge of complaint lifecycle management, including SAMA Cares handling, SLA tracking, and escalation protocols. | |
| 4981 | Business Operations | Account Opening & Payment | Other Settlement & Exception | Knowledge of the full suite of STC Bank’s services and digital offerings to effectively validate complaints and provide accurate resolutions. | |
| 4982 | Business Operations | Account Opening & Payment | Other Settlement & Exception | Knowledge of Business Continuity (BCP) and Disaster Recovery (DR). | |
| 4983 | Business Operations | Account Opening & Payment | Other Settlement & Exception | Knowledge of audit trail documentation, exception reporting, and risk remediation strategies. | |
| 4984 | Business Operations | Account Opening & Payment | Other Settlement & Exception | Ability to draft, assess, and validate BRDs for change requests and ensure alignment with operational requirements. | |
| 4985 | Business Operations | Account Opening & Payment | Other Settlement & Exception | Ability to participate in UAT cycles, identify issues, and ensure findings are documented and communicated for resolution. | |
| 4986 | Business Operations | Account Opening & Payment | Other Settlement & Exception | Ability to perform root cause analysis, utilize internal systems, and coordinate with departments to resolve issues. | |
| 4987 | Business Operations | Account Opening & Payment | Other Settlement & Exception | Ability to work closely with QA, Bank Operations, Transaction Solutions, and Contact Center. | |
| 4988 | Business Operations | Account Opening & Payment | Other Settlement & Exception | Ability to develop structured reports and dashboards related to complaint volume, resolution timelines and root causes. | |
| 4989 | Business Operations | Account Opening & Payment | Tanfeeth | Knowledge of how to monitor, manage, and resolve service requests within Tanfeeth, including routing and escalation protocols. | |
| 4990 | Business Operations | Account Opening & Payment | Tanfeeth | Knowledge of how to adapt internal procedures in response to regulatory updates, system enhancements, or policy shifts. | |
| 4991 | Business Operations | Account Opening & Payment | Tanfeeth | Knowledge of Regulatory and Compliance Requirements (e.g., SAMA, AML/KYC) | |
| 4992 | Business Operations | Account Opening & Payment | Tanfeeth | Knowledge of Risk Mitigation and Controls in Operational Processes | |
| 4993 | Business Operations | Account Opening & Payment | Tanfeeth | Ability to oversee and execute account setup and payment workflows accurately and within defined SLAs. | |
| 4994 | Business Operations | Account Opening & Payment | Tanfeeth | Ability to manage and escalate system or process issues to ensure continuity of service and timely resolution. | |
| 4995 | Business Operations | Account Opening & Payment | Tanfeeth | Ability to work with Compliance, IT, CX, and Product teams to improve operational delivery and reduce friction points. | |
| 4996 | Business Operations | Account Opening & Payment | Tanfeeth | Ability to track performance indicators such as turnaround time, error rates, and issue resolution timelines. | |
| 4997 | Business Operations | Account Opening & Payment | Tanfeeth | Ability to assess workflows, recommend improvements, and support automation initiatives to drive efficiency. |