Skill Inventory Matrix
Enabler for Internal Mobility Program
Records
| ID | Sector | Division | Department | Unit | Technical Skills |
|---|---|---|---|---|---|
| 5011 | Business Operations | Loans Operations | Collections | Knowledge of collections lifecycle management, including early-stage, late-stage, and post-charge-off recovery strategies tailored to portfolio risk segments. | |
| 5012 | Business Operations | Loans Operations | Collections | Knowledge of SAMA regulations, Basel III guidelines, and fair treatment standards for customers in collections and recovery scenarios. | |
| 5013 | Business Operations | Loans Operations | Collections | Knowledge of dispute resolution protocols and customer complaint handling to ensure accurate and timely resolution while maintaining service quality. | |
| 5014 | Business Operations | Loans Operations | Collections | Ability to drive process automation and operational excellence across collections by integrating analytics, workflow tools, and feedback loops. | |
| 5015 | Business Operations | Loans Operations | Collections | Ability to monitor and interpret delinquency trends and NPL ratios, develop action plans, and prioritize high-risk accounts for targeted recovery interventions. | |
| 5016 | Business Operations | Loans Operations | Collections | Ability to manage relationships with external collection agencies, legal counsel, and recovery vendors, including SLA governance and performance monitoring. | |
| 5017 | Business Operations | Loans Operations | Collections | Ability to analyze portfolio performance using BI tools (e.g., Power BI, Excel) and prepare regulatory and internal reports for strategic decisions. |