Skill Inventory Matrix
Enabler for Internal Mobility Program
Records
| ID | Sector | Division | Department | Unit | Technical Skills |
|---|---|---|---|---|---|
| 5004 | Business Operations | Loans Operations | Credit Operations | Knowledge of end-to-end loan operations processes, including disbursement, servicing, restructuring, and settlement, to ensure operational efficiency and accuracy. | |
| 5005 | Business Operations | Loans Operations | Credit Operations | Knowledge of credit servicing and repayment workflows, including pre-closure, foreclosure, and delinquency handling in line with customer service standards. | |
| 5006 | Business Operations | Loans Operations | Credit Operations | Knowledge of SLA governance and exception handling protocols to ensure timely resolution of escalations and operational bottlenecks. | |
| 5007 | Business Operations | Loans Operations | Credit Operations | Ability to drive digital transformation in loan operations, including automation of workflows, AI-based efficiency tools, and integration with core banking systems. | |
| 5008 | Business Operations | Loans Operations | Credit Operations | Ability to execute credit operations in compliance with SAMA regulations, internal credit policies, and audit requirements through documentation and process adherence. | |
| 5009 | Business Operations | Loans Operations | Credit Operations | Ability to use loan management systems, CRM platforms, and BI tools (e.g., Excel, Power BI, T24) for performance tracking, portfolio reporting, and root cause analysis. | |
| 5010 | Business Operations | Loans Operations | Credit Operations | Ability to monitor credit portfolio KPIs and risk indicators, conduct reconciliations, and support audit readiness for credit-related functions. |