Skill Inventory Matrix
Enabler for Internal Mobility Program
Records
| ID | Sector | Division | Department | Unit | Technical Skills |
|---|---|---|---|---|---|
| 5014 | Business Operations | Loans Operations | Collections | Ability to drive process automation and operational excellence across collections by integrating analytics, workflow tools, and feedback loops. | |
| 5051 | Business Operations | Operations Excellence & Control | Operational Excellence | Knowledge of Key Performance Indicator (KPIs), Service Level Agreements (SLAs), Turnaround Time (TAT), Straight-Through Processing (STP), Average Handling Time (AHT), and error rates to monit | |
| 5052 | Business Operations | Operations Excellence & Control | Operational Excellence | Knowledge of BPM platforms and workflow tools to document, re-engineer, and automate end-to-end processes. | |
| 5053 | Business Operations | Operations Excellence & Control | Operational Excellence | Knowledge of internal audit principles, compliance frameworks, and regulatory standards relevant to operations. | |
| 5054 | Business Operations | Operations Excellence & Control | Operational Excellence | Knowledge of reconciliation tools and the Abax system to track and ensure accuracy in transaction processing and settlement. | |
| 5055 | Business Operations | Operations Excellence & Control | Operational Excellence | Ability to investigate underlying operational issues and develop practical, sustainable corrective actions. | |
| 5056 | Business Operations | Operations Excellence & Control | Operational Excellence | Ability to use Lean, Six Sigma, and other improvement methodologies to enhance efficiency and reduce process variability. | |
| 5057 | Business Operations | Operations Excellence & Control | Operational Excellence | Ability to use Excel, Power BI, and T24 to generate performance dashboards, identify trends, and present recommendations. | |
| 5058 | Business Operations | Operations Excellence & Control | Operational Excellence | Ability to manage operational transformation initiatives, including SOP development, system enhancements, and automation rollouts. |