Skill Inventory Matrix
Enabler for Internal Mobility Program
Records
| ID | Sector | Division | Department | Unit | Technical Skills |
|---|---|---|---|---|---|
| 4964 | Business Operations | Account Opening & Payment | Ability to generate dashboards, perform reconciliation analysis, and deliver actionable insights using MS Excel, Power BI, and operational tools like Tanfeeth. | ||
| 4989 | Business Operations | Account Opening & Payment | Tanfeeth | Knowledge of how to monitor, manage, and resolve service requests within Tanfeeth, including routing and escalation protocols. | |
| 4990 | Business Operations | Account Opening & Payment | Tanfeeth | Knowledge of how to adapt internal procedures in response to regulatory updates, system enhancements, or policy shifts. | |
| 4991 | Business Operations | Account Opening & Payment | Tanfeeth | Knowledge of Regulatory and Compliance Requirements (e.g., SAMA, AML/KYC) | |
| 4992 | Business Operations | Account Opening & Payment | Tanfeeth | Knowledge of Risk Mitigation and Controls in Operational Processes | |
| 4993 | Business Operations | Account Opening & Payment | Tanfeeth | Ability to oversee and execute account setup and payment workflows accurately and within defined SLAs. | |
| 4994 | Business Operations | Account Opening & Payment | Tanfeeth | Ability to manage and escalate system or process issues to ensure continuity of service and timely resolution. | |
| 4995 | Business Operations | Account Opening & Payment | Tanfeeth | Ability to work with Compliance, IT, CX, and Product teams to improve operational delivery and reduce friction points. | |
| 4996 | Business Operations | Account Opening & Payment | Tanfeeth | Ability to track performance indicators such as turnaround time, error rates, and issue resolution timelines. | |
| 4997 | Business Operations | Account Opening & Payment | Tanfeeth | Ability to assess workflows, recommend improvements, and support automation initiatives to drive efficiency. |