Skill Inventory Matrix
Enabler for Internal Mobility Program
Records
| ID | Sector | Division | Department | Unit | Technical Skills |
|---|---|---|---|---|---|
| 4807 | Commercial | Prodducts, CX & Enagagement | Growth & Customer Engagement | Customer Engagement & Retention | Knowledge of lifecycle-based customer acquisition and retention strategies. |
| 4808 | Commercial | Prodducts, CX & Enagagement | Growth & Customer Engagement | Customer Engagement & Retention | Knowledge of customer segmentation techniques using SQL, SAS, Python, or CRM platforms. |
| 4809 | Commercial | Prodducts, CX & Enagagement | Growth & Customer Engagement | Customer Engagement & Retention | Knowledge of A/B testing frameworks and optimization methodologies. |
| 4810 | Commercial | Prodducts, CX & Enagagement | Growth & Customer Engagement | Customer Engagement & Retention | Knowledge of growth KPIs and ability to build dashboards and reporting frameworks on Power BI or Tableau. |
| 4811 | Commercial | Prodducts, CX & Enagagement | Growth & Customer Engagement | Customer Engagement & Retention | Knowledge of customer data management best practices, privacy regulations (e.g., GDPR/SAMA), and ethical engagement principles. |
| 4812 | Commercial | Prodducts, CX & Enagagement | Growth & Customer Engagement | Customer Engagement & Retention | Ability to analyze and interpret customer journey data, churn patterns, and conversion metrics. |
| 4813 | Commercial | Prodducts, CX & Enagagement | Growth & Customer Engagement | Customer Engagement & Retention | Ability to design and manage loyalty programs that enhance customer retention and increase lifetime value. |
| 4814 | Commercial | Prodducts, CX & Enagagement | Growth & Customer Engagement | Customer Engagement & Retention | Ability to lead cross-channel campaign development (email, SMS, app, web, social) |
| 4815 | Commercial | Prodducts, CX & Enagagement | Growth & Customer Engagement | Customer Engagement & Retention | Ability to translate customer insights into operational enhancements and collaborate with product, marketing, and operations to optimize service delivery. |