Skill Inventory Matrix
Enabler for Internal Mobility Program
Records
| ID | Sector | Division | Department | Unit | Technical Skills |
|---|---|---|---|---|---|
| 4816 | Commercial | Prodducts, CX & Enagagement | Growth & Customer Engagement | Insights & Intelligence | Knowledge of lifecycle-based customer acquisition and retention strategies. |
| 4817 | Commercial | Prodducts, CX & Enagagement | Growth & Customer Engagement | Insights & Intelligence | Knowledge of customer segmentation techniques using SQL, SAS, Python, or CRM platforms. |
| 4818 | Commercial | Prodducts, CX & Enagagement | Growth & Customer Engagement | Insights & Intelligence | Knowledge of A/B testing frameworks and optimization methodologies. |
| 4819 | Commercial | Prodducts, CX & Enagagement | Growth & Customer Engagement | Insights & Intelligence | Knowledge of growth KPIs and ability to build dashboards and reporting frameworks on Power BI or Tableau. |
| 4820 | Commercial | Prodducts, CX & Enagagement | Growth & Customer Engagement | Insights & Intelligence | Knowledge of customer data management best practices, privacy regulations (e.g., GDPR/SAMA), and ethical engagement principles. |
| 4821 | Commercial | Prodducts, CX & Enagagement | Growth & Customer Engagement | Insights & Intelligence | Ability to analyze and interpret customer journey data, churn patterns, and conversion metrics. |
| 4822 | Commercial | Prodducts, CX & Enagagement | Growth & Customer Engagement | Insights & Intelligence | Ability to design and manage loyalty programs that enhance customer retention and increase lifetime value. |
| 4823 | Commercial | Prodducts, CX & Enagagement | Growth & Customer Engagement | Insights & Intelligence | Ability to lead cross-channel campaign development (email, SMS, app, web, social) |
| 4824 | Commercial | Prodducts, CX & Enagagement | Growth & Customer Engagement | Insights & Intelligence | Ability to translate customer insights into operational enhancements and collaborate with product, marketing, and operations to optimize service delivery. |