Skill Inventory Matrix
Enabler for Internal Mobility Program
Records
| ID | Sector | Division | Department | Unit | Technical Skills |
|---|---|---|---|---|---|
| 5093 | Customer Care | Knowledge of designing and managing strategic complaint resolution, quality assurance programs, and financial awareness initiatives. | |||
| 5111 | Customer Care | Financial Awareness | Knowledge of financial literacy program design to educate customers on banking products, services, and responsible financial behavior. | ||
| 5112 | Customer Care | Financial Awareness | Knowledge of CRM systems for tracking customer interactions, managing feedback, and improving service delivery. | ||
| 5113 | Customer Care | Financial Awareness | Knowledge of customer engagement and communication strategies to enhance customer experience and satisfaction. | ||
| 5114 | Customer Care | Financial Awareness | Ability to support complaint resolution processes and address customer inquiries effectively within SLA timelines. | ||
| 5115 | Customer Care | Financial Awareness | Ability to develop and execute customer awareness campaigns aligned with regulatory and business objectives. | ||
| 5116 | Customer Care | Financial Awareness | Ability to use MS Excel for tracking customer engagement metrics, analyzing feedback trends, and preparing reports. |