Skill Inventory Matrix
Enabler for Internal Mobility Program
Records
| ID | Sector | Division | Department | Unit | Technical Skills |
|---|---|---|---|---|---|
| 3452 | Technology | Infrastructure & Operations | Service Management | Knowledge of configuration management practices, including CMDB design, asset relationship mapping, and integration with ITSM, monitoring, and inventory systems. | |
| 3453 | Technology | Infrastructure & Operations | Service Management | Knowledge of service monitoring frameworks, including the design and deployment of tools. | |
| 3454 | Technology | Infrastructure & Operations | Service Management | Knowledge of escalation protocols, severity classification, and L1–L3 support coordination models. | |
| 3455 | Technology | Infrastructure & Operations | Service Management | Knowledge of service governance frameworks and SLO/KPI setting. | |
| 3456 | Technology | Infrastructure & Operations | Service Management | Ability to configure dashboards, alerts, and trend reports for SLA tracking, anomaly detection, and event correlation. | |
| 3457 | Technology | Infrastructure & Operations | Service Management | Ability to lead the full lifecycle of incident and problem management. | |
| 3458 | Technology | Infrastructure & Operations | Service Management | Ability to conduct post-incident reviews and implement preventive actions to mitigate service disruptions and improve system reliability. | |
| 3459 | Technology | Infrastructure & Operations | Service Management | Ability to support service migration and network zoning initiatives. | |
| 3460 | Technology | Infrastructure & Operations | Service Management | Configuration Management | Knowledge of configuration management practices, including CMDB design, asset relationship mapping, and integration with ITSM, monitoring, and inventory systems. |
| 3461 | Technology | Infrastructure & Operations | Service Management | Configuration Management | Knowledge of service monitoring frameworks, including the design and deployment of tools. |
| 3462 | Technology | Infrastructure & Operations | Service Management | Configuration Management | Knowledge of escalation protocols, severity classification, and L1–L3 support coordination models. |
| 3463 | Technology | Infrastructure & Operations | Service Management | Configuration Management | Knowledge of service governance frameworks and SLO/KPI setting. |
| 3464 | Technology | Infrastructure & Operations | Service Management | Configuration Management | Ability to configure dashboards, alerts, and trend reports for SLA tracking, anomaly detection, and event correlation. |
| 3465 | Technology | Infrastructure & Operations | Service Management | Configuration Management | Ability to lead the full lifecycle of incident and problem management. |
| 3466 | Technology | Infrastructure & Operations | Service Management | Configuration Management | Ability to conduct post-incident reviews and implement preventive actions to mitigate service disruptions and improve system reliability. |
| 3467 | Technology | Infrastructure & Operations | Service Management | Configuration Management | Ability to support service migration and network zoning initiatives. |
| 3468 | Technology | Infrastructure & Operations | Service Management | Service Monitoring & Reporting | Knowledge of configuration management practices, including CMDB design, asset relationship mapping, and integration with ITSM, monitoring, and inventory systems. |
| 3469 | Technology | Infrastructure & Operations | Service Management | Service Monitoring & Reporting | Knowledge of service monitoring frameworks, including the design and deployment of tools. |
| 3470 | Technology | Infrastructure & Operations | Service Management | Service Monitoring & Reporting | Knowledge of escalation protocols, severity classification, and L1–L3 support coordination models. |
| 3471 | Technology | Infrastructure & Operations | Service Management | Service Monitoring & Reporting | Knowledge of service governance frameworks and SLO/KPI setting. |
| 3472 | Technology | Infrastructure & Operations | Service Management | Service Monitoring & Reporting | Ability to configure dashboards, alerts, and trend reports for SLA tracking, anomaly detection, and event correlation. |
| 3473 | Technology | Infrastructure & Operations | Service Management | Service Monitoring & Reporting | Ability to lead the full lifecycle of incident and problem management. |
| 3474 | Technology | Infrastructure & Operations | Service Management | Service Monitoring & Reporting | Ability to conduct post-incident reviews and implement preventive actions to mitigate service disruptions and improve system reliability. |
| 3475 | Technology | Infrastructure & Operations | Service Management | Service Monitoring & Reporting | Ability to support service migration and network zoning initiatives. |
| 3476 | Technology | Infrastructure & Operations | Service Management | Incident & Problem Management | Knowledge of configuration management practices, including CMDB design, asset relationship mapping, and integration with ITSM, monitoring, and inventory systems. |
| 3477 | Technology | Infrastructure & Operations | Service Management | Incident & Problem Management | Knowledge of service monitoring frameworks, including the design and deployment of tools. |
| 3478 | Technology | Infrastructure & Operations | Service Management | Incident & Problem Management | Knowledge of escalation protocols, severity classification, and L1–L3 support coordination models. |
| 3479 | Technology | Infrastructure & Operations | Service Management | Incident & Problem Management | Knowledge of service governance frameworks and SLO/KPI setting. |
| 3480 | Technology | Infrastructure & Operations | Service Management | Incident & Problem Management | Ability to configure dashboards, alerts, and trend reports for SLA tracking, anomaly detection, and event correlation. |
| 3481 | Technology | Infrastructure & Operations | Service Management | Incident & Problem Management | Ability to lead the full lifecycle of incident and problem management. |
| 3482 | Technology | Infrastructure & Operations | Service Management | Incident & Problem Management | Ability to conduct post-incident reviews and implement preventive actions to mitigate service disruptions and improve system reliability. |
| 3483 | Technology | Infrastructure & Operations | Service Management | Incident & Problem Management | Ability to support service migration and network zoning initiatives. |
| 3581 | Technology | Infrastructure & Operations | Technology Operations | Knowledge of IT Service Management (ITSM) practices and ability to implement service desk operations aligned with ITIL frameworks. | |
| 3589 | Technology | Infrastructure & Operations | Technology Operations | Service Desk Operations | Knowledge of IT Service Management (ITSM) practices and ability to implement service desk operations aligned with ITIL frameworks. |
| 3597 | Technology | Infrastructure & Operations | Technology Operations | Customer Experience Support | Knowledge of IT Service Management (ITSM) practices and ability to implement service desk operations aligned with ITIL frameworks. |
| 3605 | Technology | Infrastructure & Operations | Technology Operations | Banking Applications Support | Knowledge of IT Service Management (ITSM) practices and ability to implement service desk operations aligned with ITIL frameworks. |
| 3613 | Technology | Infrastructure & Operations | Technology Operations | Risk & Compliance Systems Support | Knowledge of IT Service Management (ITSM) practices and ability to implement service desk operations aligned with ITIL frameworks. |
| 3621 | Technology | Infrastructure & Operations | Technology Operations | Business Integration support | Knowledge of IT Service Management (ITSM) practices and ability to implement service desk operations aligned with ITIL frameworks. |
| 3629 | Technology | Infrastructure & Operations | Technology Operations | Network & Infra Support | Knowledge of IT Service Management (ITSM) practices and ability to implement service desk operations aligned with ITIL frameworks. |
| 3685 | Technology | Technology Services Assurance | Change Management | Ability to execute the IT Service Management Tools (Change, Incident & Release Management) | |
| 3693 | Technology | Technology Services Assurance | Release & Deployment Management | Knowledge of IT service management (ITSM) platforms for handling change, incident, and release workflows efficiently. |